Return Policy

In the unlikely event that you are not satisfied with your purchase, you are welcome to return the product to us within 10 days of purchase for a full refund of the purchase price, less shipping and handling costs. *Free shipping does not apply to returned merchandise. Original shipping costs to your home or business will not be refunded. In order to ensure a full refund, the product must be returned unused, in new condition, with the original manufacturer’s box and packaging materials.. We ask that return shipping be prepaid by the customer, and all packages must be insured for the full retail value. All returns must be accompanied by a Return Authorization Code. This can be obtained by email support@listvanities.com to our customer service department. Any return not accompanied by an authorization code cannot be accepted by our shipping department and no refund will be issued.

It is your responsibility to inspect the conditions and quantities of your freight prior to signing the delivery receipt. If any visible damage or shortage is found, you shall make a note on the delivery receipt. By signing your name without any note to damages(minor or major), you agree on receiving the freight in apparently good condition and exact quantities. We are not reliable for any minor or major damages that are not noted onto the delivery receipt.

Cancellation Policy

Orders that are canceled prior to shipping will be assessed 15 % restocking fee to cover administrative costs incurred to process your order. Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse delivery of your order, it will then fall under our standard return policy and will be subject to a deduction of round trip shipping and 15% restocking fee. Custom made products  must be canceled with 24 hours of placing an order or they can no longer be canceled and refunded. Custom and bulk orders of 2 or more products are non-refundable. Because many of our products are made of natural materials (wood, slate, marble, rock, etc…) variances between the pictures on our web site and actual product delivered are common. This variance in the natural color makes each item unique and is not a justification to cancel or grounds for a return.

Back Ordered Items

By placing an order for a back ordered item the customer agrees to prepay for the item. Back order items can be canceled but are subject to all of the conditions and fees of regularly stocked item cancellations. By processing your payment we guarantee to reserve the back order items for you and deliver as soon as possible.

Delays

Customer agrees to not us responsible for delays caused by vendors, manufacturer, shipping carriers, and weather. Specialty made and back order items can be delayed three weeks or more due to U.S.  customs. Customers will be notified via e-mail as soon as we foresee a delay. We are dedicated to delivering your order before the estimated delivery time expires but we cannot always control third party situations. Delays are not a right for cancellation.

Payment Agreement

Any and all fees associated with missed delivery appointments and canceled or product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier’s check within 7 days or be turned over to collections.