Return Policy

In the unlikely event that you are not satisfied with your purchase, you are welcome to return the product to us within 10 days of purchase, for a refund of the purchase price, less shipping costs, and restocking fees*. In order to ensure a refund, the product must be returned unused, in new condition, with the original manufacturer’s box and packaging materials. We ask that return shipping be prepaid by the customer, and all packages must be insured for the full retail value. All returns must be accompanied by a Return Authorization Code. This can be obtained by email support@listvanities.com to our customer service department. Any return not accompanied by an authorization code cannot be accepted by our shipping department and no refund will be issued. Cancellation policy rules apply.

Cancellation Policy

Cancelled Orders.

You can cancel an order or change it with 24 hours of placing an order prior to shipment — meaning that you’ve reached us while the item is still in our warehouse. Cancelled orders will receive a full refund, minus the 5% non-refundable bank fee we incur for credit card processing.

Restocking Fees.

Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse delivery of your order, it will then fall under our standard return policy and will be subject to a deduction of round trip shipping and 25% restocking fee.

Because many of our products are made of natural materials (wood, slate, marble, rock, etc…) variances between the pictures on our web site and actual product delivered are common. This variance in the natural color makes each item unique and is not a justification to cancel or grounds for a return. Custom and bulk orders of 2 or more products are non-refundable.

Reasons for Restocking Fee

- Warehouse & Administrative costs associated with processing & handling a return.

- Re-Boxing of merchandise

- Repair of packaging that is defaced with writing, marker or tape.

- Products that have missing parts, instructions or packaging materials.

- Torn or ripped manufacturer boxes.

- Scratched or damaged merchandise.

- Cost of putting merchandise back on the shelf and adding to inventory levels.

Receiving Delivery

It is your responsibility to inspect the conditions and quantities of your freight prior to signing the delivery receipt. If any visible damage is found or anything is missing you shall make a note on the delivery receipt. By signing your name without any note to damages (minor or major), you agree on receiving the freight in apparently good condition and exact quantities. We are not liable for any minor or major damages that are not noted on the delivery receipt. In case the delivery company refuses to let you open the box and inspect the item, it is your responsibility to make an appropriate note on the delivery receipt. In this situation you have to inspect vanity not later than 72 hours after delivery and let us know if vanity has any damages by email to support@listvanities.com and provide pictures of the damages.

Back Ordered Items

By placing an order for a back ordered item the customer agrees to prepay for the item. Back order items can be canceled but are subject to all of the conditions and fees of regularly stocked item cancellations. By processing your payment we guarantee to reserve the back order items for you and deliver as soon as possible.

Delays

Customer agrees to not us responsible for delays caused by vendors, manufacturer, shipping carriers, and weather. Specialty made and back order items can be delayed three weeks or more due to U.S.  customs. Customers will be notified via e-mail as soon as we foresee a delay. We are dedicated to delivering your order before the estimated delivery time expires but we cannot always control third party situations. Delays are not a right for cancellation.

Payment Agreement

Any and all fees associated with missed delivery appointments and canceled or product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier’s check within 7 days or be turned over to collections.

SPECIAL INSTRUCTION FOR FREIGHT SERVICE

Please be sure to inspect the outside box of all boxes and NOTE any damages/ shortage on the delivery receipt (driver's copy) before driver left. Seller could replace or refund item ONLY for shipment with damage/ shortage notations on delivery receipt. The delivery receipt is a binding contract. By signing, you are stating the shipment is complete and no damages inside and out, except as noted. Any claim will mostly be denied without any damage/ shortage notations.

Shipping information is included in the attached invoice. Please allow 24 hours for the carrier to update their tracking system.

Thank you again. We appreciate your business!