Return Policy
In the unlikely event that you are not satisfied with your purchase, you are welcome to return the product to us within 10 days after receiving your order, for a refund of the purchase price, less shipping costs, and restocking fees*. In order to ensure a refund, the product must be returned unused, in new condition, with the original manufacturer’s box and packaging materials. We ask that return shipping be prepaid by the customer, and all packages must be insured for the full retail value. All returns must be accompanied by a Return Authorization Code. This can be obtained by email support@listvanities.com to our customer service department. Any return not accompanied by an authorization code cannot be accepted by our shipping department and no refund will be issued. Cancellation policy rules apply.
Damages, Claims, and Liability:
Customers are responsible for reporting damage within 1 business day of receiving your product to claims department so we may report to our shipper accompanied with emailed pictures of the damage. Items rarely get damaged in shipping, however in the event that damage does occur, we will replace or fix the damaged item IF the customer has followed our instructions.
*** ATTENTION: OPEN IMMEDIATELY IN FRONT OF DRIVER - DO NOT SIGN FOR A SHIPMENT THAT YOU HAVE NOT COMPLETELY INSPECTED ***
Product inspection – despite any pressure from hurried delivery drivers for you to simply sign for your package YOU MUST INSPECT ALL ITEMS. This includes noting all damages to packaging as well as opening the boxes to inspect the contents within. Any damage to the product that is not noted on all copies of the bill of lading will be the responsibility of the customer if the damages are transit related. Proper notation on all copies of the Bill of Lading is the only way for us to receive compensation and fix your product.
Upon arrival of your item, request that the driver wait and then inspect all internal and external contents for damages and/or discrepancies. Upon signing the release form or bill of lading (BOL/POD) Proof of Delivery, you are accepting responsibility for any damage found after the fact.
When a delivery item is signed for and no damage is notated then you are signing you accept the product “as is” and there will be no further requests for replacements or a damage claim.
If damage is discovered, describe the damage by writing on the POD – it is vitally important that**You must have the driver acknowledge this with their personal initials and signature, and for you to retain your copy of the POD.**
In the event that damage is discovered, report and return ONLY the portions of the shipment that were delivered in a damaged state and noted on the POD/BOL.
If damage to the packaging has occurred; any tear, any dent, any markings on the box, then you are entitled to inspect the shipment, thus the driver will wait until you have completed a thorough examination of all items in the shipment. If the driver will not wait you must note on the POD/BOL - “DRIVER UNABLE TO WAIT FOR INSPECTION – POSSIBLE CONCEALED DAMAGE – SUBJECT TO INSPECTION”.
*** Please contact our office at 888-490-0632 of damage within 1 business day of delivery or email to support@listvanities.com. You will be responsible to file a claim with the freight carrier, if you have not notified us of the damage within 1 business day,You are becoming responsible for all the shipping expenses following return and exchange process.
Cancellation Policy
Cancelled Orders.
You can cancel an order or change it with 24 hours of placing an order prior to shipment — meaning that you’ve reached us while the item is still in our warehouse. Cancelled orders will receive a full refund, minus the 5% non-refundable bank fee we incur for credit card processing. Please keep in mind that once an order has shipped and you decide that you don’t want the merchandise ordered, or you are returning the merchandise due to buyer’s remorse, you will be charged for the return shipping to the manufacturer’s/distributor's warehouse and a 15% restocking fee will be applied.
Restocking Fees.
Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse delivery of your order, it will then fall under our standard return policy and will be subject to a deduction of round trip shipping and 10% restocking fee.
Because many of our products are made of natural materials (wood, slate, marble, rock, etc…) variances between the pictures on our web site and actual product delivered are common. This variance in the natural color makes each item unique and is not a justification to cancel or grounds for a return. Custom and bulk orders of 2 or more products are non-refundable.
Reasons for Restocking Fee
- Warehouse & Administrative costs associated with processing & handling a return.
- Re-Boxing of merchandise
- Repair of packaging that is defaced with writing, marker or tape.
- Products that have missing parts, instructions or packaging materials.
- Torn or ripped manufacturer boxes.
- Scratched or damaged merchandise.
- Cost of putting merchandise back on the shelf and adding to inventory levels.
Because many of our products are made of natural materials (wood, slate, marble, rock, etc…) variances between the pictures on our web site and actual product delivered are common. This variance in the natural color makes each item unique and is not a justification to cancel or grounds for a return. Custom and bulk orders of 2 or more products are non-refundable.
Back Ordered Items
By placing an order for a back ordered item the customer agrees to prepay for the item. Back order items can be canceled but are subject to all of the conditions and fees of regularly stocked item cancellations. By processing your payment we guarantee to reserve the back order items for you and deliver as soon as possible.
Delays
Customer agrees to not us responsible for delays caused by vendors, manufacturer, shipping carriers, and weather. Specialty made and back order items can be delayed three weeks or more due to U.S. customs. Customers will be notified via e-mail as soon as we foresee a delay. We are dedicated to delivering your order before the estimated delivery time expires but we cannot always control third party situations. Delays are not a right for cancellation.
Payment Agreement
Any and all fees associated with missed delivery appointments and canceled or product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier’s check within 7 days or be turned over to collections.
SPECIAL INSTRUCTION FOR FREIGHT SERVICE Please be sure to inspect the outside box of all boxes and NOTE any damages/ shortage on the delivery receipt (driver's copy) before driver left. Seller could replace or refund item ONLY for shipment with damage/ shortage notations on delivery receipt. The delivery receipt is a binding contract. By signing, you are stating the shipment is complete and no damages inside and out, except as noted. Any claim will mostly be denied without any damage/ shortage notations.
Shipping information is included in the attached invoice. Please allow 24 hours for the carrier to update their tracking system.
Thank you again. We appreciate your business!
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